‘Passengers have been prolonged the choice to re-book their tickets for the following two years’
Emirates Airlines has refunded Dh8.5 billion value of tickets in money again to passengers whose bookings have been impacted as a result of Covid-19-triggered world journey lockdowns.
The refunds to passengers have been made seamlessly and inside a brief time period, stated Emirates chief business officer Adnan Kazim.
The senior official was chatting with media forward of Emirates launching its first ever passenger service to Miami on July 22. The maiden passenger flight took off from Dubai at 3am on Thursday.
Kazim stated: “Our refunds are planned in a manner where customers do not lose miles. Passengers have been extended the option to re-book their tickets for the next two years. They can turn existing tickets into a voucher or take open tickets. For us, our customers come first.”
Passenger ticket refunds for Emirates are available in three classes: Retaining them as open tickets for 720 days; changing them into vouchers; and money refunds, stated Kazim.
He additionally stated that Emirates is working exhausting to “bring back the product of Emirates” to its pre-pandemic days.
“From our side, we are working day and night by introducing new innovations to our products. There are a lot of constant changes and it is not an easy environment to operate in. However, we are adamant to bring the airline to how it used to be,” he added.